Return policy

Returns

We strive to ensure your satisfaction with every purchase made from Our Store. If you are not entirely satisfied with your purchase, we offer a straightforward return process. Please review the following guidelines:

1.1 Eligibility for Returns:

Items must be returned within 3 days of receipt.
Items must be in their original condition, unused, and with all tags attached.
Certain items such as perishable goods, personalized items, and final sale items may not be eligible for return.

1.2 Return Procedure:

To initiate a return, please contact our customer service team at info@montree.ma.
Provide your order number and reason for the return.
Our customer service team will guide you through the return process and provide you with a return authorization if applicable.

1.3 Return Shipping:

Customers are responsible for return shipping costs unless otherwise specified.
We recommend using a trackable shipping service to ensure safe and timely return delivery.
Our store is not responsible for items lost or damaged during return shipping.

Refunds

Upon receipt and inspection of returned items, we will process your refund according to the following terms:

2.1 Refund Timeline:

Refunds will be processed within [number of days] days of receiving the returned items.
The refund amount will be credited to the original payment method used for the purchase.

2.2 Partial Refunds:

In some cases, partial refunds may be issued for items that are returned not in their original condition, damaged, or missing parts.
Our store reserves the right to determine the eligibility of partial refunds based on the condition of returned items.

2.3 Non-Refundable Items:

Certain items may not be eligible for refunds, including but not limited to gift cards, downloadable software, and services.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure outlined above and place a new order for the desired item.

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer service team at [customer service email or phone number]. We are here to assist you and ensure a satisfactory shopping experience.

Note: This Return and Refund Policy is subject to change without prior notice. Please review this policy periodically for any updates or amendments.